Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

practice policies

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

 

Data Subject Access Request (DSAR)

In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementry information held by Abbey Court Medical Centre; this is commonly known as a Data Subject Access Request (DSAR)

To gain access to your records please complete a DSAR Form and return the completed form, together with verification of identity to the Practice or, alternatively, email your request to gp.G82103@nhs.net 

Once your DSAR Form has been submitted, we will aim to process the request within 21 days, however this won't always be possible.

Application Form for Access to Health Records

 
Exemptions

There may be occasions when the Data Controller will withhold information kept within your health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person

 

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints Report 2017 / 2018

 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.