How to Make and Cancel an Appointment
Care Navigation (Signposting)
Over the coming months you will notice your receptionist begin to ask for a brief outline of your problem when you ring to book an appointment.
This is because we are introducing something called “Care Navigation”. It means we are training receptionists and clerical staff to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs first.
Receptionists will never offer clinical advice or triage; this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all. More Information...
Patient Services is available to ALL our registered patients. Once registered, you can book your appointment(s) online.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
To register for this service, please click here.
Problems booking online appointments?
The Surgery operates a booked appointments system for all consultations with the doctors and nurses.
Urgent Care – On the day bookings
We hold 50% of the day’s appointments for on-day bookings only. Please phone between 8am – 8.30am if you need to be seen that day. These appointments are on a first come first serve basis. However, in some circumstances our receptionist may be able to fit you in at the end of surgery, although this will only be at the discretion of the doctor.
Below are some examples of illnesses that warrant an on the day booking;
- Unwell child with persistent fever, D&V or rash
- Concern over children (especially babies/infants)
- Acute severe pain (not responding to painkillers)
- Heart palpitations (no chest pain)
- Severe new headache
- Testicular/Breast lump/pain
- Severe depression
- Severe back pain
- Patient with extreme concern
- Breathing difficulties
- Abdominal pain
- Leg pain – red/swollen
- PR Bleeds
Non- Urgent Problems
You can make a routine appointment up to 6 weeks in advance. Appointments are bookable through reception by telephone, in person or via the new App “MyGP”
In order for our reception staff to help you, please;
- Be prepared to give some details of your problem
- Tell us if your condition may be infectious e.g. a rash so we can arrange for you to wait separately from our other patients
- Be on time for your appointment
- Cancel unwanted appointments well in advance (at least 24hrs)
- Make a separate appointment for each person who attends
- Bring 1 or 2 problems to each appointment (remember you only have 10 minutes!)
Please remember that you can see any doctor at the practice. If you don’t mind which doctor you see we can usually give you an appointment within 5 working days. You may have to wait longer if you want to see a specific doctor.
You can also make appointments to see our nurse up to 6 weeks in advance.
Missed appointments waste valuable resources. If you do not tell us in advance that you are unable to attend we cannot offer the appointment to someone else. Wasted appointments mean that everyone has to wait longer to be seen. If you are unable to attend please cancel your appointment. You can do this by phone, via online services or by sending a text message reading CANCEL in response to your reminder text.
If you have a simple problem or question then it may be possible to sort this out over the phone. Ask the receptionist to take a message we will call you back at the end of surgery. Please ensure that we hold the correct telephone details for you, and let us know if there’s a best time to call.
Text Messaging Reminders (iPlato)
A new SMS text messaging facility has been introduced to Abbey Court. This will enable you to take advantage of appointment notifications and the ability to cancel appointments. Additionally, you will be notified of health campaigns relevant to you, e.g. Flu Reminders
Should you like to be added to this service please let us know your mobile number
(Please note: This service is not for ordering repeat prescriptions)
If you need an interpreter for your consultations, the reception staff will be able to arrange this for most languages, providing you inform reception at the time of booking your appointment.