Late Patient Policy

Patients are expected to arrive in good time for their appointments.

If you arrive more than 15 minutes late, you have missed your appointment and will need to re-book. This is to prevent delays to the GP sessions and to ensure fairness for patients who have arrived on time. 

We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. However, due to the nature of a GP surgery, sometimes the doctors or nurses may be running behind. When the clinician is running late out reception staff will advise the patients upon arrival and apologise for the delay. 

When a patient is less than 15 minutes late:

The receptionist will book the patient in, but advice them they are late for their appointment and remind them they must attend on time in the future. 

If applicable, the receptionist may advise them that the doctor is not seeing the next patient and that they may have an extended waiting time, as the doctor will see patients who arrived on time first. 

When a patient is 15 or more minutes late:

Patients who arrive 15 or more minutes late have therefore missed their appointment. The receptionist will advise them to re-book a new routine appointment. 

If the patient indicates that there is a medically urgent reason they need to see a doctor that day, the receptionist can ask the reason and book them an emergency appointment. The usual criteria for emergency appointments will apply and the patient will need to take a seat and wait to be seen.